On this page
Your first message
Share your country, reason for contacting us, any existing diagnosis and preferred language. If records are missing, explain what you know; agree any new tests with the clinic first.
Organise existing records
Prepare existing discharge reports, tests, imaging reports, procedures and medicines with dates. Files should be legible. Clarify who receives them and for what purpose.
Clarify the hospital response
Ask about the specialist, proposed assessment, treatment options and remaining uncertainties. Separately clarify the need, language and cost of an online consultation. The plan may change after examination.
Understand the estimate
Request an itemised written hospital offer. Identify medicines, implants, extra days and tests, interpretation, visa and accommodation. Ask in writing about the discount basis, final payment, cancellation and refund.
Agree travel and continuing contact
Confirm the appointment, invitation, reception, accommodation and interpretation. Agree discharge information and follow-up with the treating team. Maya helps with coordination; diagnosis, prescribing and medical decisions belong to the clinician.
Maya is a medical travel coordination service, not a hospital or diagnostic provider. Website information does not replace a medical consultation. For an emergency, contact local emergency services.
